We've moved!
What does this mean for you?
Basically, nothing will change for how you contact us. We expanded our staff and added office space within the same building, so our address and phone numbers won't change.
What will change is the level of service and availability you can expect. We've added customer service personnel to continue to provide you with no-holdtime phone support and our exclusive InTouch Support Service.
We also expanded our IT staff to better serve our growing Microsoft Exchange and Blackberry Enterprise Server customers. (You'll also notice a new section in this newsletter that will explain how to get the most out of Microsoft Outlook.)
Remember, email or call us at 866-433-6687 and we can help you with:
- General billing questions
- Voicemail password resets
- Swaps
- Flip flops
- Ordering replacement units
- Ordering new activations
- Order tracking
- Master resets
- GPS account set up
- Address book administrator templates (setting up and sending out)
- Accessory orders
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Order the new Blackberry!Get your Blackberry Tour now and get a special deal on accessories!The Blackberry Tour features the multimedia functions of the Curve with the global roaming of the 8830, with a high resolution display, camera, video capture, 3.5mm headphone jack, Bluetooth and GPS navigation. The Blackberry Tour is $199.99 for eligible upgraded lines. Order your Tour NOW before they're sold out and get this accessory package for only $77.99 (Normally $104.95 - Over 25% Off!)
Click here to order or call 866-433-6687Supplies are limited. Click for details. |
Question of the Month
Each month we'll answer one of the top questions our help desk receives.
Question: Will my phone work in another country? What would the charges be for calls?
Answer: No, unless you have a phone designed specifically for international use, such as the Blackberry 8830. However, we refer customers to http://www.roadpost.com/sprint/, where international phones can be rented for a low fee. In most cases, you can take the SIM card from your current phone and put it in the rental phone to retain your contact list. For more information, feel free to contact us at 866-433-6687 or helpdesk@therpagroup.net.
Microsoft Outlook How-To
Let people know you're out of the office automatically
Microsoft Exchange allows you to set up automatic notifications that are sent in reply to emails you receive. This allows you to notify people that you are out of the office, and when you will be back.
You can customize the message to anything you want, such as instructions for contacting someone else, or providing alternate methods of contacting you.
more
DCS Heating & AirFighting fraud and saving money!9 months ago, Pamela noticed something funny about her wireless bills. She contacted her carrier, and found out her company had been the victim of fraud. The carrier promised to take care of it and issue credits, but never followed through. Promises to call Pamela back in 24 or 48 hours fell flat. In her own words, "it became a full time job... there were many days that I would spend 6-8 hours straight on the phone or on email." That's when we starting working with DCS. After analyzing Pamela's account, we were able to stop the fraud and get her account credited for all related charges. |
We hope you enjoyed this issue of our newsletter. Please feel free to forward this on to colleagues who may be interested in receiving the newsletter in the future.
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RPA's complete wireless management service includes:
Administrative Support – Account Management
Live Help Desk – No Hold Time
Proactive Monthly Bill Review
Customized Monthly Reports
Discounted Equipment
Don't throw your old or broken cell phones out! Send them to us and we'll recycle them free of charge.
The RPA Group
Cell Recycling Program
303 East 17th St. Suite 1060
Denver, CO 80203
Exchange hosting: bring enterprise-level communications and collaboration to small businesses
BES hosting: deliver email directly to your phone, synchronize calendars and tasks
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