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About The RPA Group

In 2004 RPA opened its first small office with a staff of 2, including the founder, Jim Johnson. From those humble beginnings with big dreams, Mr. Johnson held certain core beliefs:

• In a world of giant telecom organizations with a broad array of services, there was room for a small firm with the highest levels of professionalism and integrity, and senior-level attention to clients and relationships.
• In a world swarming with conflicts of interest, there was a need for a firm that was able to provide entirely objective advice and counsel without any pressure from alternative agendas.
• In a world of ever changing technology, there was room for a firm to specialize in competitive analysis and to act as a liaison with only the clients' best interests in mind.
• In a sector full of complex billing systems and abundant rate plans, there was a need for a firm to provide a cost savings analysis that enabled clients to take advantage of bottom dollar prices and unstated promotions.

The RPA team's success in pursuing these goals and beliefs is reflected today in the firm's outstanding reputation and is acknowledged as a major global player.

Vision

To become the most respected company in telecom expense management industry by delivering the highest level of customer service, satisfaction and support with integrity and honesty as the cornerstone of our business.

Mission Statement

By thoroughly understanding the customer’s business needs, The RPA Group provides objective, independent , third-party advice and is committed to maintaining customer satisfaction, building customer trust and maintaining long term relationships through pro-active account management. We will do this with honest dealings, integrity of actions and by consistently delivering quality results (savings) and services, while conforming to industry best practices and continuous process improvement.